Virgin Money – Worst Application Process Ever.
Like quite a few people I’m sure, I got a little intrigued by the silver haired, silver tongue, Sir Richard Branson when he came out bashing the banks. He introduced the rebellious Virgin Money relaunch stating that the banks needed some competition.
So I signed up. Over two weeks ago.
Since then I’ve received 4 letters, two secret numbers, account numbers, bsb’s, 16 digit internet access numbers, and some dead trees.
I tried to get things moving after the first two because I thought that may be all you’d need. 2 telephone calls later to, what sounded like, the Philippines and I was nervously informed that I needed to wait for 2 more letters. Meanwhile my hard earned cash was earning nothing.
Finally I received that sneaky 4th letter – I anxiously clicked on to the “Create User Id” button and plugged in the 16 digit internet access number, my PIN, and my account number – “Information Not Recognised” was the reply.
So here I am – late at night – tearing at my hair, wondering what confounded beasts concocted such a complicated system. One that needs to send 4 letters? One that needs both an account number and an internet access number? One that needs a telephone PIN and an internet PIN? And one that needs all of this to create yet another user ID?
Fed up I thought I’d send them an email to get some answers. I clicked on the contact us link and I was sent straight back to the “New to Virgin Money” page.
So that’s all she wrote folks. Not using it. Don’t care. I’m breaking out my old ING Direct account. I just don’t remember needing to jump through so many hoops for such a simple thing.
