Telstra, the Psychotic Blogger, and New Year’s Resolutions.
Psychotic blogger in the wild
So here I sit. Savouring the last of my double full fat Swiss cheese, triple ham, French’s classic yellow mustard, on wholemeal. Thinking and musing. You know, I think to myself, I was a real dick. My endless agitation over the poor Telstra coverage at home and our in-store embarrassment ended in almost hysterical fervor and, to be honest, ended with me achieving just slightly more than hypertension and disharmony at home. Yep, I was a dick.
So here I henceforth agree to disagree with the mighty T and apologise to the poor complaints officer for my ridiculously demanding email – yeah the one before the apology email. I’ll also endeavor to channel more happiness into the blog in an attempt to right the listing towards mania. We’ll call it a new year’s resolution.
So for those who’ve been following my rambling passage towards capitulation – where did we end up?
In a nutshell we received an email from the Customer Resolution Coordinator that began, chillingly, with the statement “Further to our recent conversation”.
Things didn’t warm up from there either.
What followed were phrases like “I confirm”, “Telstra does not provide coverage prediction”, “you will need to sign a release agreement…service will not be guaranteed…sign this…before handset will be issued”, and there were dot points too. Boy did I upset the apple-cart.
In the end we’ll have to say thanks for the good-will credit and make sure the boss has my home phone number.
Sure we have questions left unanswered and some importantly logical issues outstanding, but hey, I’m moving on to my happy place. If the other members of the household have problems then I’ll leave it to them to deal with it in a more civilised and adult manner.
So Telstra, cheers for your patience. Cheers for at least listening. Have a great year.
