GITweekly

Hot on the heels of Mr Whale’s recent frustrations with mobile network reception, I thought I’d write in to share my own experiences. You see, like our esteemed tech-savvy cetacean, I’ve been experiencing my own unenviable set of problems, chiefly revolving around, to put it bluntly, rubbish reception!

Put simply, I’ve been suffering at the hands (or ears, as the case may be) of gradually deteriorating call quality since I signed up with my previous carrier, who shall remain nameless. Suffice to say, ‘Yes’, they’re fond of using animals in their TV advertisements…

So after much to-ing and fro-ing, we decided enough was enough, it’s time to change carriers. The inevitable wrangling over contract exit fees ensued, and of course, like so many others, we ended up knocking on the doors of our local regulator, the Telecommunications Industry Ombudsman. Seemingly the posturing was enough, because our exit fees were reduced to a token charge to pay out the phones, and we were happy with that.

We’ve since migrated to a carrier widely reputed to have far superior signal coverage and I must admit, I did so with some trepidation. Not wanting to swap rubbish for garbage, I was understandably nervous about making the transition. Read the rest of this entry →

Psychotic blogger in the wild

So here I sit. Savouring the last of my double full fat Swiss cheese, triple ham, French’s classic yellow mustard, on wholemeal. Thinking and musing. You know, I think to myself, I was a real dick. My endless agitation over the poor Telstra coverage at home and our in-store embarrassment ended in almost hysterical fervor and, to be honest, ended with me achieving just slightly more than hypertension and disharmony at home. Yep, I was a dick. Read the rest of this entry →

Big business is such a complex beast of many heads and separate brains. One head speaks to the public, selling wares and providing the Ryan Gosling-esque white toothed grin of confidance. Another is the elusive, complex and often brilliant mastermind, finding solutions and planning new creations. They don’t often speak to each other and this often shows. So continues the drama with Telstra that began months ago. Read the rest of this entry →

As a bit of a follow up to my ongoing drama with Australia’s premium mobile communications provider, Telstra, I’ve done a couple of tests.

I’d said that we’d moved from another carrier to Telstra to fix the issues that we’d had with poor coverage – but alas the issues have continued – only this time we’re paying a premium for it. At this point I may be acting like a dog with a bone but the solutions offered have been both less than appealing as well as seriously insulting. Read the rest of this entry →