Hot on the heels of Mr Whale’s recent frustrations with mobile network reception, I thought I’d write in to share my own experiences. You see, like our esteemed tech-savvy cetacean, I’ve been experiencing my own unenviable set of problems, chiefly revolving around, to put it bluntly, rubbish reception!
Put simply, I’ve been suffering at the hands (or ears, as the case may be) of gradually deteriorating call quality since I signed up with my previous carrier, who shall remain nameless. Suffice to say, ‘Yes’, they’re fond of using animals in their TV advertisements…
So after much to-ing and fro-ing, we decided enough was enough, it’s time to change carriers. The inevitable wrangling over contract exit fees ensued, and of course, like so many others, we ended up knocking on the doors of our local regulator, the Telecommunications Industry Ombudsman. Seemingly the posturing was enough, because our exit fees were reduced to a token charge to pay out the phones, and we were happy with that.
We’ve since migrated to a carrier widely reputed to have far superior signal coverage and I must admit, I did so with some trepidation. Not wanting to swap rubbish for garbage, I was understandably nervous about making the transition. Read the rest of this entry →
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